Shipping Policy

This Shipping Policy applies to purchases made through the online store operated by Elvonero (“we”, “us”, or “our”). It outlines how we process, ship, and deliver orders.

1. Service Coverage

We currently ship to addresses within Australia only. International shipping is not available at this time.

2. Shipping Charges

Shipping fees are calculated based on the order subtotal:

• Orders under AUD 133.07: Flat shipping fee of AUD 14.96

• Orders of AUD 133.07 or more: Free standard shipping

Shipping promotions, if any, will be clearly stated on the website.

3. Order Processing Schedule

Orders submitted before 18:00 (local time) on business days will begin processing the same day.

Orders placed after 18:00, on weekends, or on public holidays will be processed on the next business day.

Standard processing time is 1–3 business days.

4. Delivery Timeframe

After dispatch, estimated delivery time is typically 5–10 business days, depending on your location and carrier conditions.

Delivery timelines are estimates and may vary due to unforeseen circumstances.

5. Shipping Carriers

We work with reputable courier services such as:

• FedEx

• UPS

• DHL Express

• Other comparable logistics providers

Carrier selection may vary depending on destination and package size.

6. Tracking Information

Once your order has been shipped, you will receive a confirmation email containing:

• Order number

• Shipping carrier

• Tracking number

You may track your order through the “Order Tracking” section on our website.

7. Shipping Responsibility

① Damaged or Lost Packages
If your shipment arrives damaged or does not arrive within the expected timeframe, please contact us promptly for assistance.

② Address Accuracy
Customers are responsible for providing accurate and complete delivery information. We are not liable for delays or losses resulting from incorrect address details.

③ Changes After Processing
Once an order has entered processing or shipment, changes to shipping details or cancellations may not be possible.

8. Inspection Upon Delivery

Please inspect your package upon receipt. If you notice visible damage or missing items, document the issue and contact us as soon as possible.

9. Contact Information

Address: 2485 DEW DROP INN LN, TALLAHASSEE, FL 32305, US
Customer Service Phone: +1 (352) 724-6096
Customer Service Email: support@elvonero.com
Online Service Hours: Monday–Friday, 9:00–12:30 & 14:00–18:00 (CET)