Privacy Policy

1. Overview

This Privacy Policy outlines how we collect, manage, use, and protect personal information when you access our website, register an account, purchase products, or communicate with us.

This policy applies to information you voluntarily provide and information collected automatically through your interaction with our website and services.

2. Legal Framework

We manage personal data in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our services, you acknowledge and agree to the practices described in this Privacy Policy.

3. Types of Information Collected

We may collect personal information including but not limited to:

• Full name and contact information (email, phone number, billing and shipping address)

• Account registration details

• Order history and transaction records

• Payment information (processed securely by third-party payment gateways)

• Customer service correspondence

• Technical data such as IP address, browser type, device identifiers, and website usage data

Failure to provide certain information may limit your ability to access some services.

4. Cookies and Tracking Technologies

We use cookies and related technologies to:

• Maintain website functionality

• Store user preferences

• Monitor website performance and traffic analytics

• Enhance security and user experience

You may control cookie settings through your browser. Disabling cookies may affect certain features of the website.

5. Use of Personal Information

Personal information is used for legitimate business purposes, including:

• Processing and fulfilling orders

• Managing payments and preventing fraud

• Delivering products and services

• Providing customer assistance

• Improving website content and performance

• Sending promotional communications where permitted by law

We do not sell or rent personal information to third parties.

6. Disclosure to Third Parties

We may share personal information with selected service providers necessary for business operations, including:

• Payment service providers

• Shipping and logistics companies

• IT service providers and hosting platforms

Information may also be disclosed where required by law or to protect our legal interests.

Some service providers may operate outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

7. Data Protection and Retention

We implement reasonable technical and organizational measures to safeguard personal information against unauthorized access, misuse, loss, or disclosure.

Personal data is retained only as long as necessary to fulfill operational, legal, or regulatory obligations.

8. Access and Correction Rights

You have the right to request access to the personal information we hold about you and to request corrections if the data is inaccurate or incomplete.

Requests can be submitted using the contact details provided below.

9. Complaints Procedure

If you believe your privacy rights have been violated, you may submit a complaint to us. We will review and respond within a reasonable period.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Contact Information

For questions regarding this Privacy Policy or data handling practices, please contact us:

Address: 2485 DEW DROP INN LN, TALLAHASSEE, FL 32305, US
Customer Service Phone: +1 (352) 724-6096
Customer Service Email: support@elvonero.com
Online Service Hours: Monday–Friday, 9:00–12:30 & 14:00–18:00 (CET)