Order Cancellation Policy

This policy outlines how customers of Elvonero may cancel orders and request refunds in accordance with the Australian Consumer Law (ACL). We are committed to maintaining fairness, transparency, and protection of customer rights.

1. Order Cancellation Eligibility

Customers may request a cancellation within 48 hours of receiving the order confirmation email, provided the order has not yet been dispatched.

Cancellation requests cannot be approved if:

• The order has already been shipped; or

• The 48-hour cancellation period has expired.

If the order has been dispatched, customers may refer to our Returns & Refund Policy after delivery.

Unless otherwise authorized by our support team, cancellation requests must apply to the entire order, not partial items.

2. Submitting a Cancellation Request

To request an order cancellation, customers must contact our Customer Service team via email or phone.

Please provide:

• Order number

• Payment confirmation or receipt

• Any relevant details to help identify the order

Incomplete or inaccurate information may result in processing delays.

3. Refund Processing

Once a cancellation request is approved:

• The refund will be issued to the original payment method.

• Processing time is typically 1–3 business days, subject to banking institutions.

• The refund will include the full amount paid, including applicable shipping charges.

4. Confirmation Notice

After the refund has been successfully processed, a confirmation email will be sent to the customer.

We recommend retaining payment records and related communication until the refund is fully completed.

5. Contact Information

If you require assistance regarding cancellations or refunds, please contact us:
Address: 2485 DEW DROP INN LN, TALLAHASSEE, FL 32305, US
Customer Service Phone: +1 (352) 724-6096
Customer Service Email: support@elvonero.com
Online Service Hours: Monday–Friday, 9:00–12:30 & 14:00–18:00 (CET)