Return and Exchange Policy

1. Return Period

Customers may request a return within 30 days from the date of delivery. Requests submitted after this period may not qualify.

2. Return Eligibility

Returns may be accepted under the following conditions:

• The item arrives damaged or defective

• The product contains a manufacturing fault

• An incorrect item was shipped

• The item differs substantially from its description

For non-quality-related returns (change of mind), the item must be unused, in original packaging, and in resalable condition.

Products that show signs of use, installation, alteration, or missing parts may not be approved for return.

3. Return Process

Before returning any product, customers must contact customer service for authorization. Unauthorized returns may not be processed.

Please provide:

• Order number

• Proof of purchase

• Reason for return

• Photos or videos (if the item is damaged or defective)

Once approved, return instructions and the return address will be provided. Please retain proof of shipment.

All returned items will be inspected upon receipt before a refund or replacement is issued.

4. Refund Policy

Approved refunds will be issued to the original payment method.

Please allow 7–14 business days after inspection for the refund to be processed. Processing times may vary depending on your financial institution.

If you have not received your refund within this timeframe, please contact customer support.

5. Return Shipping Fees

• If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping costs.

• For change-of-mind returns, customers are responsible for return shipping expenses.

In certain cases, a prepaid return label may be provided.

6. Limitation of Liability

We aim to process all return requests fairly and promptly. However, we are not responsible for delays caused by shipping carriers, customs clearance, natural events, or other circumstances beyond our control.

7. Contact Information

Address: 2485 DEW DROP INN LN, TALLAHASSEE, FL 32305, US
Customer Service Phone: +1 (352) 724-6096
Customer Service Email: support@elvonero.com
Online Service Hours: Monday–Friday, 9:00–12:30 & 14:00–18:00 (CET)